About Us
Kentucky Vinyl Boutique is a family-owned business that specializes in creating unique and personalized items. For years, we have been providing our customers with custom-made products, such as wall decals, t-shirts, mugs, and more. We take pride in making sure each item is crafted with care and attention to detail, so that it reflects the customer's individual style.
Whether you are looking to make a statement with a custom t-shirt or a unique wall decal, Kentucky Vinyl Boutique has something for everyone. Visit our website and shop our wide selection of personalized items today.
FAQs
Tracking information:
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All tracking information will be update once tracking number is created.
Our Guarantee:
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Here at Kentucky Vinyl Boutique we stand behind each and every one of our products. If there is an issue or problem with the product receive we will do whatever it takes to make it right!
Lost/Damage items:
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If your item is damage upon delivery when shipped. Message us via email or Text and we will send you a label to send the item back to us, and we will send a replacement item within 3 day. (this excludes tumblers. If a tumbler is damage it will take 7-10 day to remake!
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All packages sent will have insurance through USPS. If the package is lost we will do everything it takes to try to figure out where the package is. We will remark any items that are lost in shipping.
Returns:
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Because almost everything we do is personalized there will be no returns. We will do in store credits or replace item for those that are not personalized.
Clearance/ Sale items:
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All clearance items are non-fundable. If a clearance item is lost or damage we can not guarantee that will can replace the item with the same item as once we mark it to clearance that means we plan to not carry the item anymore! If we can not replace the item we will issue a store credit for the amount of the item.
Gift Card Information:
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Gift cards and gift certificates are available for purchase. You must contact us directly to purchase! All cards and certificates have an expiration date of 1 year after purchase! There will be no refund/ or exchanges on gift cards/ certificated.
When will I receive my standard order?
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Our turn around times are 3-5 business days. Except for tumblers there turn around times are 7-10 business days.
Do you ship to Military Addresses?
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Yes!!! We also have a military discount. For more information on both please contact us directly
Will you ship my order without payment?
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ABSOLUTELY NOT! All order must be paid for before they are made. Therefore, your items will not be made if payment is not received.
Do you carry youth size shirts/
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YES! We carry infant, youth, and adult sizes.
Where can I find sizing chart?
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We try to post the sizing chart in the postings of the shirt. If sizing chart is not posted in the product information, It can also be found in the additional information section of the website.
What brands shirts do you offer?
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We offer the following brands: Fruit of the loom, Gillian, Hanes, Bella and canvas, Rabbit Skins, and Next Level.
Can we make changes to our orders once paid for?
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All changes must be made within 24 hours of paying. Otherwise the original size and color will be use. All changes must be sent via email or text message.
What is your return policy?
We do not accept returns. If a product is damage, we will offer a replace. You must contact us with in 7 days of receiving the item in order to process the replacement.
What are the payment options?
We accept credit and debit cards. We also accept cash, just know that your order will not be process until payment is made.
Do you sell gift cards?
Yes, we have both gift card and gift certificate available for purchase.